XDemic support

Gizmo 3DLab · support by email

Need help with XDemic? Write to gizmogames@gizmostore.com.br telling us what happened and your device model. If it's about a purchase, also send the order number from the store's confirmation email.

Frequently asked questions

I bought something and it didn't arrive

Open the game again with the internet on: the purchase is delivered as soon as the store confirms the payment. Pending payments, such as cash or bank payments on Google Play and Apple's Family Sharing “Ask to Buy”, arrive once they're approved. If it still doesn't arrive, write to us with the order number.

I changed devices or reinstalled the game

Permanent items, such as finishes, come back in Shop › Restore purchases with the same Google Play or App Store account. Game progress stays on the device only, and gems and other items that get used up don't come back.

I want a refund

Refunds are requested from the store where you bought: on Google Play, through your account's order history; on the App Store, at reportaproblem.apple.com. If you need help, write to us.

Ads and privacy

The only ads are the rewarded videos in the Shop's Videos tab, which you watch only if you want to. In Europe and the United Kingdom, your ad choice is in Settings › Progress › Ad privacy. On iPhone and iPad, tracking permission is in Settings › Privacy & Security › Tracking. The privacy policy explains what the game handles and how to delete your data.

Requirements

Android 8.0 or newer, or iOS 15 or newer. The campaign works offline; purchases and videos need the internet. The game is in Portuguese, English and Spanish.